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Customer Service Skills

Customer Service Skills

SKU: n/a.

$1,895.00

This 1-day instructor led course introduces students to the core principles critical to providing excellent customer service.  The class is delivered at the client site and requires a classroom or conference room equipped with an overhead projector and white board.  The daily rate includes a qualified instructor, class materials and a certificate of completion for up to 14 students.  Email IntelliSoft at train@intellisoft.us.com to schedule a date for onsite training.
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Category: Soft Skills Training.
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This 1-day instructor led course introduces students to the core principles critical to providing excellent customer service. Without satisfied customers, no business could survive. Customer service representatives are the bridge between the organization and its clients, and they need skills that foster strong business relationships. This course teaches students:

  • How to provide quality customer service
  • How to handle complaints
  • To anticipate customers’ needs to guarantee they remain long term clients
  • How to build customer rapport and exceed expectations whenever possible
Select A Month For Scheduling

January (9am – 4pm), February (9am – 4pm), March (9am – 4pm), April (9am – 4pm), May (9am – 4pm), June (9am – 4pm), July (9am – 4pm), August (9am – 4pm), September (9am – 4pm), October (9am – 4pm), November (9am – 4pm), December (9am – 4pm)

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Our Mission

We understand your goals and your need to provide your employees and staff with the training on software and soft skills. We help your employees to be fully ready to give the best service whether they are operating software systems or engaged in interaction with clients that require clear and empathetic communications.

Contact Info

  • Sherry Manuel
  • IntelliSoft Training Solutions, Inc
  • 4062 Peachtree Road, Suite A-29
  • (404) 229-0030
  • smanuel@intellisoft.us.com
  • www.intellisoft.us.com

Hours of Operation

Mon – Fri: 8:00 a.m. – 5:00 p.m.

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